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Tenants at North

Bond

A rental bond is the amount of money that the tenant pays prior to moving in the property. The bond is held to cover any unpaid rent, damage to the property (if the tenant has damaged it) or any other claim.

The bond is not held by the landlord or the agent, but it is held in trust by the Rental Bond Board in NSW or the Residential Tenancies Authority in QLD.

The bond normally equates to four weeks rent for the property. The Property Manager will confirm this amount with the tenant prior to signing a Tenancy Agreement.

Once the bond money has been received by the Property Manager, it will be forwarded on to the respective state authority. They will issue a receipt for the bond once it has been lodged with them.

The bond is refunded to the tenant once the Property Manager has conducted the final inspection and condition report, lodged the claim form with appropriate authority who then forward the bond payment to the tenant. The full amount is normally refunded directly to the tenant; expect in circumstances where the rent has not been paid in full or where the property has been damaged by the tenants.

Inspection Information

As part of the Managing Agency Agreement that North Estate Agents has with our landlords, we conduct regular inspections of each property we manage.

We will inspect all our rental properties every four months. Prior to these inspections, North Estate Agents notifies all agents and provides a suggested date and time for the inspection. If this is not convenient for the tenant, the appointment can be re-scheduled to a mutually agreeable time. The tenant does not have to be present at the appointment.

The inspection is conducted to ensure the condition of the property is maintained and also to determine any repairs that need to be carried out. The findings of the inspection are passed onto the landlord.

During the inspection, North Estate Agents will look at the following items:

  • Interior of the property including
    • Floor coverings
    • Walls
    • Doors
    • Ceilings
    • Air-conditioners / fans
    • Light fittings
    • Smoke alarms
    • Power points
    • Built-in cupboards
    • Curtains and blinds
    • Fixtures including the oven, hot plates
    • Hot water system
    • All wet areas
    • Any furniture items including in the tenancy
  • Exterior of the property including
    • Garage / carport
    • Storage area
    • Balconies and decks
    • Gardens and lawns
    • Driveways, paths courtyard
    • Fencing
    • Taps
    • Steps
    • Paintwork
    • Guttering and downpipes
    • Any other features

Arrears:

North Estate Agents have a set Arrears Policy which is instigated the moment a tenant falls behind in their rent. Tenants who are behind in their rental payments will receive a letter from the Property Manager attesting to that fact.

It is advisable for the tenant to contact North Estate Agents when they are having difficulty paying the rent, rather than once the arrears letter has been received. The aim of the Arrears Policy is to ensure that tenants are up-to-date in their rental payments and the landlords receive their rent on time.

Rental Payments:

Rental payments can be made in various manners. We accept payment by:

  • Direct deposit into our Rental Trust Account
  • Credit Card payment in our office
  • EFTPOS payment in our office

Please note North Estate Agents is a cashless office and does not reception cash from tenants.

Maintenance:

Emergency maintenance must be reported to our office immediately, you can contact us by calling our Property Management team directly or by calling the North Estate Agents Office on (07) 5536 2200.

Emergency repairs include:

  • A burst hot water service
  • Blocked or broken toilets
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • A failure or breakdown of the gas, electricity or water supply to the property
  • A failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
  • Any fault or damage that causes the property to be unsafe or unsecure

All other maintenance requests need to be lodged by completing a Maintenance Request Form, either on-line or in writing.